You may request a full refund of your Personal product / automatic subscription renewal purchase from Acronis for any reason during the refund period applicable to your product type. For annual billing products and/or perpetual license products your refund request must be made within thirty (30) days from the purchase date while if you purchased a monthly billing product your refund request must be made within fourteen (14) days from the purchase date.

- for example, Acronis Disk Director 12.5 instead of Acronis True Image 2021, contact Acronis Support.

- any version of Acronis Cyber Protect Home Office instead of Acronis Disk Director 12.5, request refund from online store and proceed with new purchase.

- Acronis Cyber Protect Home Office 1PC license instead of 3/5 PC or Essentials edition instead of Advanced or Premium, use Built-in store to purchase upgrade.

Use Built-in store to upgrade.

Built-in store possibilities:

• because I have ordered the same product twice.
• other reason to get refund within 30 days after purchase.

Is such cases please contact the online store that processed the order:

• CleverBridge: to return software to Acronis, please submit a request to cleverbrige Customer Support or send email to cs@cleverbridge.com with your order details.
• Digital River: to return software to Acronis, please contact Digital River Customer Service or send email to acronis@digitalriver.com with your order details.

Subscription-based product may have automatic renewals. In case you did not expect the subscription to be renewed, request refund from CleverBridge within 30 days after the automatic renewal.