20464: Acronis True Image Home 2011: Bootable Rescue Media Builder Shows Incorrect Build Number After Update

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To fix the issue, remove the Bootable Rescue Media Builder configuration file and repair the installation

This article applies to:

  • Acronis True Image Home 2011

Symptoms

  1. You update Acronis True Image Home 2011 to the latest build;
  2. After the product is successfully updated, you run Bootable Rescue Media Builder;
  3. The build of the product shown in Bootable Rescue Media Builder is still the old one (e.g., 5519):

Cause

This is a GUI issue in the update installation algorithm. The Bootable Rescue Media Builder actually creates the most up to date Acronis Bootable Media.

Solution

  1. Delete the following file:
    • Windows 32-bit: C:\Program Files\Common Files\Acronis\TrueImageHome\media_merged_full.config
    • Windows 64-bit: C:\Program Files (x86)\Common Files\Acronis\TrueImageHome\media_merged_full.config
  2. Run the installation file of Acronis True Image Home 2011 and then Acronis True Image Home 2011 Plus Pack (if applicable), which will repair the installation:

More information

Please contact Acronis Customer Central if you need assistance.

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