Choose a different location or assign Local Administrator rights to Acronis Agent User

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition
• Acronis Backup & Recovery 10 Advanced Workstation

Symptoms

1. You connect to Acronis Management Server;
2. You select a machine in the Physical machines list, right-click on it and select Backup;
3. You select to save the backup to the root of a local disk on the machine (e.g. to C:\ or D:\ directly);
4. You receive an error message similar to the following one:

   Failed to obtain the list of local permissions

   Access is denied. Check if the "Write" permission is granted for user "[Computer_name]\Acronis Agent User"

   

Cause

Windows does not allow Backup Operators to create, modify and delete files in root directories. To do this, Administrator rights are needed.

During Acronis Backup & Recovery 10 installation, if you select to create new accounts for Acronis services, the product creates Acronis Agent User account for running Acronis Managed Machine service. By default this account belongs to the Backup Operators group and has only Backup Operator permissions.

Solution

There are several possible workarounds:

• Do not save backups directly to root directory. Create a folder and save backups to it.
• Connect to Acronis Agent directly by using Manage Remote Machine button in Acronis Management Console (instead of connecting via Acronis Management Server):

  

  (!) When connecting to a remote machine, specify the account with Administrator rights.

• Add Acronis Agent User to Administrators group on the machine that you are trying to back up and restart Acronis Managed Machine Service. This will give the program the necessary rights to access root directories.
  Adding Acronis Agent User to Local Administrators group

  
  

  1. On the machine that you are trying to back up, click Start -> Run, type in compmgmt.msc and hit Enter;
  2. In the Computer Management window click Local Users and Groups -> Users;
  3. Right-click the user under which Acronis Managed Machine Service runs and select Properties. Click the Member Of tab.
  4. If the user account is not a member of the Administrators group, add the account to the group:
     • On the Member Of tab, click Add;
     • In the Select Groups window type in Administrators and click Check Names;
     • Click OK.
  5. Restart Acronis Managed Machine Service: go to Start-Run -> services.msc -> right-click on Acronis Managed Machine Service and select Restart.

More information

See also:

• Acronis Backup & Recovery 10: Scheduled Backup to USB Fails with "Failed to open the backup location"
• Acronis Backup & Recovery 10: Connection to Local Machine Errors Out with Error Code 0x00AD0003+0x00030002+0x0000FFF0