Agentless backup is not supported for fault-tolerant virtual machines

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server Virtual Edition

Description

Fault-tolerant VMware ESX virtual machines do not support virtual machine snapshots (see VMware Knowledge Base article 1016619).

Agentless backup of fault-tolerant virtual machines is not supported because Acronis Backup & Recovery 10 Agent for ESX/ESXi (Virtual Appliance) uses virtual machine snapshots to create agentless backup of virtual machines on ESX/ESXi server.

To work around this limitation and still have valid backups of such virtual machine, install Acronis Backup & Recovery 10 Agent for Windows/Linux directly inside of the fault-tolerant virtual machine to perform backups via this agent as if it were a physical machine.

How to check if fault tolerance in enabled on virtual machine

• In the vSphere Client, right-click the virtual machine and select Fault Tolerance;
• If fault tolerance is active, the drop-down menu will contain option Turn Off Fault Tolerance and several others:

  

More information

See also:

• Acronis Backup & Recovery: Agent and Agentless Backup of Virtual Machines
• Acronis Backup & Recovery 10 Virtual Edition: Virtual Appliance Detects Virtual Machines by UUIDs
• Acronis Backup & Recovery 10 Virtual Edition: Dynamic Disks Are Not Backed Up via Virtual Appliance
• Virtual Machine Hosts Acronis Backup & Recovery 10 Advanced Server Virtual Edition Supports