20218: How to Get Phone Support

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Phone support for technical issues is available in Acronis Advantage and Pay-Per-Incident support programs

The table below shows availability of phone support in different support programs:

Support program/subscription Availability
active Acronis Advantage Premier support program 24x7
active Acronis Advantage Standard support program 12x5
Acronis Backup to Cloud subscription 24x7
Acronis Backup Service subscription 24x7
Acronis True Image Small Office subscription 24x7
Pay-Per-Incident support license for one issue/question 24x7

In other situations you can purchase Pay-Per-Incident support license for your product to receive technical support by phone for one issue/question. See Purchasing Acronis Support Program. A phone number will be e-mailed to you after purchasing Pay-Per-Incident license.

Phone support is not available for Customer care issues (license/serial number, web navigation, download and presales questions). For rapid assistance it is recommended to use LiveChat service for such requests.

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