20218: How to Get Phone Support

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Phone support for technical issues is available in Acronis Advantage (business products) and Pay-Per-Incident (home products) support programs.

The table below shows availability of phone support in different support programs:

Support program/subscription Availability
active Acronis Advantage Premier support program 24x7
active Acronis Advantage Standard support program 12x5
Acronis Backup to Cloud subscription 24x7
Acronis Backup Service subscription 24x7
Acronis True Image Small Office subscription 24x7
Pay-Per-Incident support license for one issue/question 24x7

Phone support for home products

Phone support is available for technical issues with:

  • Acronis True Image 2016, Acronis True Image Cloud
  • Acronis True Image 2015, Acronis True Image Unlimited
  • Acronis Disk Director 12 Home, Acronis Disk Director 11 Home

To get phone support:

  1. Purchase Pay Per Incident support for consumer products.
  2. Support phone number for your region is available:
    • on the PPI order confirmation page:
    • in the confirmation e-mail you receive
    • once you fill the contact support form on Acronis website:

In other situations you can purchase Pay-Per-Incident support license for your product to receive technical support by phone for one issue/question. See Purchasing Acronis Support Program.

Phone support for business products

Phone support is available for technical issues with:

  • Acronis Backup (Advanced) 11.7
  • Acronis Backup (Advanced) 11.5
  • Acronis Backup & Recovery 11
  • Acronis Backup & Recovery 10
  • Acronis Snap Deploy 5 and 4
  • Acronis vmProtect 8
  • Acronis Disk Director 11 Advanced
  • Acronis Disk Director 10 Server
  • Acronis Backup Service
  • Acronis Monitoring Service

To get phone support:

  1. In your account on Acronis website, check the status of your Acronis Advantage support program:
  2. Fill the contact support form to view the phone number for your region:

More information

Phone support is not available for Customer care issues (license/serial number, web navigation, download and presales questions). For rapid assistance it is recommended to use LiveChat service for such requests.

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Please note that we cannot individually respond to all comments. We do read, analyze and work to improve our content, products and services based off the feedback we receive. Should you need technical or customer service assistance please visit our Support Portal
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