20081: Acronis Backup & Recovery 10: Unable to Connect to NAS with Credentials Under Which the Acronis Managed Machine Service Runs

Use different credentials to access NAS

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
  • Acronis Backup & Recovery 10 Advanced Server - Virtual Edition
  • Acronis Backup & Recovery 10 Advanced Workstation
  • Acronis Backup & Recovery 10 Server for Windows
  • Acronis Backup & Recovery 10 Workstation

Symptoms

  1. Acronis Managed Machine Service runs under the user with necessary privileges, e.g. Domain\Backup.
  2. You are trying to create a backup to a NAS using the same user or the user with the same name (e.g., Backup) for which you have configured access;
  3. Acronis Backup & Recovery 10 continuously prompts for credentials and does not accept credentials for user Backup:

(!) This article applies only to backups to some NAS devices. If you face the same issue when backing up to a network share, the issue is not covered in this article.

Cause

Issue in the product.

For some NAS models, Acronis Backup & Recovery 10 cannot access NAS using the credentials under which Acronis Managed Machine Service runs.

Solution

As a workaround, specify different credentials for accessing the NAS in the Access Credentials window. The user must have read/write access on the NAS.

More information

(!) This article applies only to backup to NAS. If you backup to a different destination, the issue is not covered in this article and needs investigation. Please contact Acronis Customer Central with a reference to this article.

See also:

Tags: 

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
2 + 0 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.