Use different credentials to access NAS

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition
• Acronis Backup & Recovery 10 Advanced Workstation
• Acronis Backup & Recovery 10 Server for Windows
• Acronis Backup & Recovery 10 Workstation

Symptoms

1. Acronis Managed Machine Service runs under the user with necessary privileges, e.g. Domain\Backup.
2. You are trying to create a backup to a NAS using the same user or the user with the same name (e.g., Backup) for which you have configured access;
3. Acronis Backup & Recovery 10 continuously prompts for credentials and does not accept credentials for user Backup:

   

(!) This article applies only to backups to some NAS devices. If you face the same issue when backing up to a network share, the issue is not covered in this article.

Cause

Issue in the product.

For some NAS models, Acronis Backup & Recovery 10 cannot access NAS using the credentials under which Acronis Managed Machine Service runs.

Solution

As a workaround, specify different credentials for accessing the NAS in the Access Credentials window. The user must have read/write access on the NAS.

More information

(!) This article applies only to backup to NAS. If you backup to a different destination, the issue is not covered in this article and needs investigation. Please contact Acronis Support with a reference to this article.

See also:

• Acronis Backup & Recovery 10: Impossible to Back Up Both Local and Network Folders in One Task
• Acronis Backup & Recovery 10: Backup/Restore Fails if There Are Capital Letters in a Subfolder on a Network Share
• Acronis Backup & Recovery 10: Backup Plan Creation Errors Out with "Failed to update the backup plan"