Symptoms
- You are installing Acronis Agent for Windows on a read-only domain controller (RODC);
- The installation fails;
- In the installation log there is a message similar to the following one:
- If you selected to use an existing user for Acronis services:
AddUserToLocalGroup: add user 'DOMAIN\administrator' to the group ''Backup Operators' failed with error '' (1313720)
- If you selected to create new account for Acronis services:
CreateNewUser: LocalUserAdd failed with error '1313720'
CreateServiceUser: failed
- If you selected to use an existing user for Acronis services:
Cause
Please follow the correct installation procedure as described in Acronis Backup: Installation on a Read-Only Domain Controller.
Solution
Please follow the correct installation procedure as described in Acronis Backup: Installation on a Read-Only Domain Controller.
More information
(!) This article applies only to installation on read-only domain controllers (RODC). If you encounter this error on a machine of a different type, the issue is not covered in this article and needs investigation. Please contact Acronis Support.
See also: