Symptoms

1. You are installing Acronis Agent for Windows on a read-only domain controller (RODC);
2. The installation fails;
3. In the installation log there is a message similar to the following one:
   • If you selected to use an existing user for Acronis services:

     AddUserToLocalGroup: add user 'DOMAIN\administrator' to the group ''Backup Operators' failed with error '' (1313720)

     View sample log: existing user

   • If you selected to create new account for Acronis services:

     CreateNewUser: LocalUserAdd failed with error '1313720'

     CreateServiceUser: failed

     View sample log: new user

Cause

Please follow the correct installation procedure as described in Acronis Backup: Installation on a Read-Only Domain Controller.

Solution

Please follow the correct installation procedure as described in Acronis Backup: Installation on a Read-Only Domain Controller.

More information

(!) This article applies only to installation on read-only domain controllers (RODC). If you encounter this error on a machine of a different type, the issue is not covered in this article and needs investigation. Please contact Acronis Customer Central.

See also:

• Analyzing Installation Logs of Acronis Products Based on MSI Technology
• Creating an MS Installer Log of Acronis Software