20067: Acronis Backup: Installation Fails on Read-Only Domain Controller

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Last update: 30-04-2021

Symptoms

  1. You are installing Acronis Agent for Windows on a read-only domain controller (RODC);
  2. The installation fails;
  3. In the installation log there is a message similar to the following one:
    • If you selected to use an existing user for Acronis services:

      AddUserToLocalGroup: add user 'DOMAIN\administrator' to the group ''Backup Operators' failed with error '' (1313720)

      View sample log: existing user

    • If you selected to create new account for Acronis services:

      CreateNewUser: LocalUserAdd failed with error '1313720'

      CreateServiceUser: failed

      View sample log: new user

Cause

Please follow the correct installation procedure as described in Acronis Backup: Installation on a Read-Only Domain Controller.

Solution

Please follow the correct installation procedure as described in Acronis Backup: Installation on a Read-Only Domain Controller.

More information

(!) This article applies only to installation on read-only domain controllers (RODC). If you encounter this error on a machine of a different type, the issue is not covered in this article and needs investigation. Please contact Acronis Support.

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