1958: CDRecord Log

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Obtaining cdrecord.log to troubleshoot issues with creating Acronis Bootable Media or with creating backups on optical discs

Introduction

You will be asked to create cdrecord.log if there is an issue with:

  • Creating Acronis Bootable Media on optical discs (e.g. CD, DVD, Blu-ray);
  • Creating backups on optical discs (e.g. CD, DVD, Blu-ray).

Solution

Creating in Windows 32-bit/64-bit

  1. Hit Start-Run and type in regedit

  2. Browse to the following registry key

    HKEY_LOCAL_MACHINE\SOFTWARE\Acronis

  3. Right-click on Acronis and select New -> Key

  4. Name the key DebugLogs

  5. In DebugLogs create new DWORD (32-bit) Value

  6. Name it cdrecord

  7. Right-click on cdrecord and select Modify

  8. Change Value data to 1 and click OK

  9. Reproduce the issue;
  10. After reproducing the issue the cdrecord.log file will be created in the following folder:
    • Windows 2000/XP/2003: \Documents and Settings\All Users\Application Data\Acronis\DebugLogs
    • Windows Vista, Windows 7, Windows 8, Windows Server 2008: \ProgramData\Acronis\DebugLogs
  11. Send the cdrecord.log file to Acronis Customer Central.

More information

Send the created cdrecord.log file to Acronis Customer Central.

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