Specify Acronis License Server by IP address instead of machine name

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition
• Acronis Backup & Recovery 10 Advanced Workstation

Symptoms

1. You attempt install Acronis Backup & Recovery 10 Agent for Windows;
2. The installation fails;
3. In the installation log there is a message similar to the following one:

   MsiMultiCheckSerialCommit: AcquireLicenseFromLicenseServer return result '1603'

   MsiMultiCheckSerialCommit: license server branch completed with error 1603'

   View sample log

   (!) For information on how to view the log see Creating an MS Installer Log of Acronis Software).

Where to find the error message?




An error that can be found in an MSI log of an Acronis product is usually the result of a standard or custom action of the installation process. To find such an error in the MSI log, open the log with a text editor (e.g. Notepad) and search for the following phrase:

• Return value 3 (for English logs)
• Rückgabewert 3 (for German logs)
• Возвращенное значение 3 or Код возврата 3 (for Russian logs)
• Valeur renvoyée: 3 (for French logs)
• Valor devuelto: 3 (for Spanish logs)
• Valore restituito 3 (for Italian logs)
• Vrácená hodnota: 3 (for Czech logs)
• Retourwaarde 3 (for Dutch logs)
• 戻り値 3 (for Japanese logs)
• 傳回值 3 (for Chinese logs)

Once this phrase is found, you should look at the lines, which precede it. These lines have information on what module of the Acronis product fails to be installed and why.

If Return value 3 cannot be found, then you may try searching for the first instance of the following phrase:

• Rollback:

Once again, you should then check the lines that precede it.

Cause

Acronis License Server cannot be accessed by machine name or Acronis License Server installation is corrupted.

Solution

1. When installation assistant asks you to specify Acronis License Server, use Acronis License Server IP address instead of machine name:

   

2. If the error remains even when using Acronis License Server IP address, reinstall Acronis License Server to fix the issue.

More information

See also:

• Using Acronis License Server
• Acronis Backup & Recovery 10 License Server Errors out with "E000807D5: "NAME" cannot be found"
• Acronis Backup & Recovery 10 Advanced Edition Takes Both Upgrade and Previous Version Licenses from License Server