Delete the contents of HKEY_CURRENT_USER\Software\Acronis\CredStorage and reattempt the connection

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition
• Acronis Backup & Recovery 10 Advanced Workstation
• Acronis Backup & Recovery 10 Server for Windows
• Acronis Backup & Recovery 10 Workstation

Symptoms

1. You are trying to connect to Acronis Agent on a remote machine from Acronis Backup & Recovery 10 Management Console;
2. The connection attempt errors out with:

   Failed to decrypt data of the credentials. Key not valid for use in specified state.

   

Cause

Under investigation.

Solution

1. Open the registry (Start-Run -> regedit);
2. Navigate to:

   HKEY_CURRENT_USER\Software\Acronis\CredStorage

   and delete all the subkeys of CredStorage key:

   

3. Reattempt the connection.

More information

Contact Acronis Support if you have any questions or need assistance.