18811: Acronis True Image Home 2011: BSOD on Attempt to Mount a Backup if the Full and Incremental/Differential Are on Different Locations

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This has been fixed

This article applies to:

  • Acronis True Image Home 2011

Symptoms

  1. You have a full backup in one location and an incremental or differential to it in a different location;
  2. An attempt to mount the incremental or differential backup results in a Blue Screen of Death (BSOD).

Cause

This is a known issue.

Solution

This has been fixed and the fix is available in the latest build. See Installation of the latest update of an Acronis product.

As a workaround you can also do the following:

Preventive

Move both backups in the same location:

  1. Select Operations -> More -> Move backup:

Resultive

If you have the BSOD, do a hard reboot of the machine.

More information

Please contact Acronis Customer Central if you need assistance.

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