This has been fixed
This article applies to:
- Acronis True Image Home 2011
Symptoms
- You have a full backup in one location and an incremental or differential to it in a different location;
- An attempt to mount the incremental or differential backup results in a Blue Screen of Death (BSOD).
Cause
This is a known issue.
Solution
This has been fixed and the fix is available in the latest build. See Installation of the latest update of an Acronis product.
As a workaround you can also do the following:
Preventive
Move both backups in the same location:
- Select Operations -> More -> Move backup:
Resultive
If you have the BSOD, do a hard reboot of the machine.
More information
Please contact Acronis Support if you need assistance.