18810: Acronis True Image Home 2011: Backup of Windows Live Mail from Windows Live Essentials 2011 Works Only Through Pop

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Last update: Wed, 2011-08-31 11:40

This is a known issue

This article applies to:

  • Acronis True Image Home 2011


  1. On Windows 7, you have Windows Live Mail installed from Windows Live Essentials 2011;
  2. Using Acronis True Image Home 2011, you do E-Mail backup of Windows Live Mail;
  3. The backup completes with errors, or even runs successfully, but the size of the backup is incomparably small;
  4. When you restore the backup, no messages are recovered.


This is a known issue. Backup of IMAP accounts is not supported.


As a workaround, change the account to POP, which is supported.

More information

Please contact Acronis Customer Central if you need assistance.