How to troubleshoot and solve the issue
This article applies to:
- Acronis True Image Home 2011
- Acronis True Image Home 2010
- Acronis True Image Home 2009
- Acronis True Image 11 Home
- Acronis True Image 10.0 Home
- Acronis True Image Echo Server for Windows
- Acronis True Image Echo Workstation
- Acronis True Image Echo Enterprise Server
- Using Acronis True Image you are trying to mount a backup archive;
- Acronis True Image fails to mount it.
There can be various causes for this.
Use the following algorithm to identify the issue:
- Update the software to the latest build. See Downloading the Latest Build of Acronis Software;
- Make sure the backup archive that you are trying to mount is the one of an entire hard disk or a partition. Backup acrhives of files or folders cannot be mounted. See Mounting an Image Archive Created from Individual Files or Folders Fails;
- If the backup archive is split, make sure that all the volumes reside in the same folder. See also Mounting an Image Spanned over Several CD or DVD Discs Fails;
- Verify the backup archive by means of the Validate Backup Archive tool. See also Troubleshooting Issues with Corrupt Backups;
- If there is an EISA partition (generally the service partition on a laptop) showing up on the last screen of the Mount wizard, do not mount it;
- Unplug or disable all USB and card reading devices (unless your backup archive resides on one of those), and try to mount it;
- If there is any encryption or security software, try temporarily disabling it, and see if this resolves the issue.