1863: Acronis Product Freezes the System Due to Drivers Conflict

How to proceed if an Acronis product freezes the system during the operation or installation

Symptoms

Acronis product freezes the system during the operation or installation.

Cause

Possible incompatibility with a third-party driver.

Some applications, such as antiviruses, encryption software, defragmenters, etc., have low-level drivers which may conflict with the Acronis ones.

Solution

  • Uninstall the possibly conflicting driver and/or the application that uses it and then see if the issue persists;
  • If the driver cannot be uninstalled (e.g. it is a driver for RAID controller), download and run the following script which will make certain changes to Acronis SnapAPI driver's configuration:

    KB1863

More information

If none of the above solutions resolves the issue, collect AcronisInfo Utility output and contact Acronis Customer Central.

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