How to proceed if an Acronis product freezes the system during the operation or installation

Symptoms

Acronis product freezes the system during the operation or installation.

Cause

Possible incompatibility with a third-party driver.

Some applications, such as antiviruses, encryption software, defragmenters, etc., have low-level drivers which may conflict with the Acronis ones.

Solution

• Uninstall the possibly conflicting driver and/or the application that uses it and then see if the issue persists;
• If the driver cannot be uninstalled (e.g. it is a driver for RAID controller), download and run the following script which will make certain changes to Acronis SnapAPI driver's configuration:

  KB1863

More information

If none of the above solutions resolves the issue, collect AcronisInfo Utility output and contact Acronis Customer Central.