Introduction

Acronis Scheduler Manager is a command line utility that allows you to manage scheduled tasks, Acronis Scheduler2 Service itself and collect diagnostic reports (debug logs)

The instructions here apply to all versions and editions of Windows.

Solution

Managing Acronis Scheduler2 Service

• schedmgr service install
• schedmgr service uninstall
• schedmgr service start
• schedmgr service stop
• schedmgr service restart

Note on install and uninstall commands: they will be completed next time Windows reboots or starts up from power off state.

Collecting debug logs for issues with Acronis Scheduler

For Acronis Cyber Protect Cloud

1. Acronis Scheduler Manager tool is installed with Acronis Cyber Protect Cloud Agent.                                                               Path to the tool on the agent machine: C:\Program Files\Acronis\BackupAndRecovery\schedmgr.exe
2. Enable collection of debug log by using the following command:

   set logflags support

3. Reproduce the issue
4. Disable logging by running schedmgr.exe "as administrator" and issuing the following command:

   set logflags 0

5. Collect System Report
6. Contact Acronis Support with collected report

 

For Acronis True Image

1. Download Acronis Scheduler Manager, right-click it and select "Run as administrator"
   Users of Acronis True Image 2019: use this download link instead.
2. Enable logging by using the following command:

   set logflags support

3. Reproduce the issue
4. Compress the folder with Acronis Scheduler logs into a zip file or any other archive format:
   32-bit Windows: C:\Program Files\Common Files\Acronis\Schedule2
   64-bit Windows: C:\Program Files (x86)\Common Files\Acronis\Schedule2
5. Disable logging by running schedmgr.exe "as administrator" and issuing the following command:

   set logflags 0

6. Get AcronisInfo Utility output;
7. Create step-by-step screenshots illustrating the issue
8. Contact Acronis Support with collected reports

If AcronisInfo Utility does not produce the report for any reason, collect the following information instead:

1. open Start menu in Windows and type "cmd" without quotes
2. right-click found cmd.exe and select Run as administrator
3. change current directory to the folder where you downloaded Acronis Scheduler Manager with command cd "path_to_the_folder"
   For example:

   cd "C:\Downloads"

4. run the following command:

   schedmgr get report > schedreport.txt

5. schedreport.txt will be created in the same folder where schedmgr.exe resides
6. save Windows System Information File
7. compress the folder C:\ProgramData\Acronis into a zip file or any other archive format

 

Managing scheduled tasks

Acronis Scheduler Manager allows to manage scheduled tasks as well. See the examples below.

To get a list of scheduled tasks:

get list

To delete all scheduled tasks:

task zap

To run a task:

task run

To delete a single task:

task [task number]

task delete

For example:

task 1-12

task delete

You can get more information on these and other commands using help command.