1859: Acronis Scheduler Manager and how to collect debug logs

    Last update: 29-01-2023

    Introduction

    Acronis Scheduler Manager is a command line utility that allows you to manage scheduled tasks, Acronis Scheduler2 Service itself and collect diagnostic reports (debug logs)

    The instructions here apply to all versions and editions of Windows.

    Solution

    Managing Acronis Scheduler2 Service

    • schedmgr service install
    • schedmgr service uninstall
    • schedmgr service start
    • schedmgr service stop
    • schedmgr service restart

    Note on install and uninstall commands: they will be completed next time Windows reboots or starts up from power off state.

    Collecting debug logs for issues with Acronis Scheduler

    For Acronis Cyber Protect Cloud

    1. Acronis Scheduler Manager tool is installed with Acronis Cyber Protect Cloud Agent.                                                               Path to the tool on the agent machine: C:\Program Files\Acronis\BackupAndRecovery\schedmgr.exe
    2. Enable collection of debug log by using the following command:

      set logflags support

    3. Reproduce the issue
    4. Disable logging by running schedmgr.exe "as administrator" and issuing the following command:

      set logflags 0

    5. Collect System Report
    6. Contact Acronis Support with collected report

     

    For Acronis True Image

    1. Download Acronis Scheduler Manager, right-click it and select "Run as administrator"
      Users of Acronis True Image 2019: use this download link instead.
    2. Enable logging by using the following command:

      set logflags support

    3. Reproduce the issue
    4. Compress the folder with Acronis Scheduler logs into a zip file or any other archive format:
      32-bit Windows: C:\Program Files\Common Files\Acronis\Schedule2
      64-bit Windows: C:\Program Files (x86)\Common Files\Acronis\Schedule2
    5. Disable logging by running schedmgr.exe "as administrator" and issuing the following command:

      set logflags 0

    6. Get AcronisInfo Utility output;
    7. Create step-by-step screenshots illustrating the issue
    8. Contact Acronis Support with collected reports

     

    Managing scheduled tasks

    Acronis Scheduler Manager allows to manage scheduled tasks as well. See the examples below.

    To get a list of scheduled tasks:

    get list

    To delete all scheduled tasks:

    task zap

    To run a task:

    task run

    To delete a single task:

    task [task number]

    task delete

    For example:

    task 1-12

    task delete

    You can get more information on these and other commands using help command.

     

    Tags: