If you own an OEM version of Acronis True Image (Acronis True Image Personal, Acronis True Image HD, or Acronis True Image Data Protection), you can upgrade to the Acronis Cyber Protect Home Office (formerly Acronis True Image): https://www.acronis.com/en-us/personal/computer-backup/oem/ or use the link for dedicated upgrade page provided by your vendor.
To upgrade to Acronis Cyber Protect Home Office, install the retail version over the installed OEM version and activate the new version as described in Activating Acronis Cyber Protect Home Office
Support for OEM versions of Acronis True Image is provided by the hardware manufacturer from whom you have obtained the OEM version:
Seagate Support: http://www.seagate.com/www/en-us/about/contact_us/
WD Support: http://support.wdc.com/
Intel support: http://www.intel.com/support/contact-support.html
After upgrade, support for Acronis Cyber Protect Home Office (formerly Acronis True Image) is provided by Acronis according to the support program of this product.