Acronis Customer Central provides support for the current and immediate previous versions of Acronis products through Acronis Knowledge Base, Acronis Support Forum, E-Mail, Live Chat or Phone. Please see Customer Service & Support. Support for trial version is provided for the current version of the product only.
Support for other Acronis products (i.e. older than the immediate previous version) is provided in compliance with products support lifecycle:
The recommendation is to upgrade to the current version of an Acronis product.
You can generally view the version number by clicking Help -> About in the product. See also Viewing Build Number in Acronis Products.