Support for personal editions of Acronis products is provided through Acronis Knowledge Base and support forums
Personal editions of Acronis products have a limited number of features and are usually distributed as part of a promo campaign.
A standard Acronis software license includes basic support options (E-Mail and Chat support). A free or promo license for Acronis software does not include support options.
Thus, support for personal editions of Acronis products is provided through Acronis Knowledge Base and Acronis Support Forum.
You can always upgrade to the full version of your Acronis product to to have all the available features and Acronis support options of your choice.
You can also subscribe to notifications on Acronis special offers and discounts. See Subscription to Acronis Newsletters.