18245: Acronis Backup & Recovery 10 and Norman Endpoint Protection Compatibility

In some cases Norman Endpoint Protection deletes Acronis drivers' files

This article applies to:

  • Acronis Backup & Recovery 10 (All Editions)

Description

There were several reports that Norman Endpoint Protection deleted Acronis drivers' files, which lead to an unbootable system state.

The Last Known Good Configuration option has been used to make the system bootable.

It is recommended to disable Norman Endpoint Protection prior to installing Acronis Backup & Recovery 10.

More information

The issue has not been reproduced in Acronis testing labs, but it has been reported by several Acronis Customers.

Feel free to contact Acronis Customer Central should you have any questions.

See Compatibility of Acronis Backup Software with Encryption Software.

Operating Systems:

Segments:

Provide feedback on this information

Please use the form below to send us your comments. We read all feedback carefully.

Please note that we cannot individually respond to all comments. We do read, analyze and work to improve our content, products and services based off the feedback we receive. Should you need technical or customer service assistance please use our Contact Support Wizard.

Thank you for taking the time to send us your thoughts, we truly value your input.

To protect your privacy, do not include contact information in your feedback.