18245: Acronis Backup & Recovery 10 and Norman Endpoint Protection Compatibility

Translate to:

Applies to:

Operating Systems:

In some cases Norman Endpoint Protection deletes Acronis drivers' files

This article applies to:

  • Acronis Backup & Recovery 10 (All Editions)

Description

There were several reports that Norman Endpoint Protection deleted Acronis drivers' files, which lead to an unbootable system state.

The Last Known Good Configuration option has been used to make the system bootable.

It is recommended to disable Norman Endpoint Protection prior to installing Acronis Backup & Recovery 10.

More information

The issue has not been reproduced in Acronis testing labs, but it has been reported by several Acronis Customers.

Feel free to contact Acronis Customer Central should you have any questions.

See Compatibility of Acronis Backup Software with Encryption Software.

Tags: 

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
2 + 0 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.