1817: Acronis True Image Fails to Back Up with "Failed to determine temporary file name" Error

Clean up your Windows Temp folder to eliminate the issue

This article applies to:

Symptoms

  1. Using Acronis True Image you try to do a backup;

  2. Acronis True Image fails to back up the following error message:

    Failed to read data from the disk.
    A possible reason might be bad sectors on the disk.

  3. Program log (Tools -> Show log) shows the following entry:

      Read error (0x70003)
    Tag = 0x2CBDD167CBCA94F3
    Failed to determine temporary file name. (0x10C453)
    Tag = 0x14181C22EF45ADF0
    The file exists (0xFFF0)
    code = 80070050
    Tag = 0xBD28FDBD64EDB8AF

Cause

There is not enough space in your Windows Temp folder. Acronis True Image needs this folder to save the temporary snapshot file when creating a backup.

Solution

  1. Clean up your Windows Temp folder:

    • \Documents and Settings\[UserName]\Local Settings\Temp\ (or Start -> Run -> %TEMP%)

  2. Try running the backup again.

More information

Contact Acronis Customer Central if you have any questions or need assistance.

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Please note that we cannot individually respond to all comments. We do read, analyze and work to improve our content, products and services based off the feedback we receive. Should you need technical or customer service assistance please visit our Support Portal
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