1803: Acronis True Image Cannot Access a Backup Archive with the "Password does not match" Error

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If you are providing the correct password and Acronis True Image errors out with "The password does not match", please reinstall the product to resolve the issue

This article applies to:

Symptoms

  1. Using Acronis True Image you have created a password-protected backup archive;
  2. In Windows you put in the correct password when trying to mount, explore or restore the backup archive;
  3. Acronis True Image errors out with a message similar to the following one:

Cause

Certain DLL components did not install properly.

Solution

  1. Uninstall Acronis True Image and all its components through Add or Remove Programs (Start -> Control Panel);
  2. Remove the /Program Files/Common Files/Acronis folder;
  3. Open Windows Registry Editor (Start -> Run -> regedit) and remove the following subkey:
    • Windows 32 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis
    • Windows 64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis
    • (!) The subkey is Acronis. Do not attempt to remove the whole registry key.

  4. Reboot the machine;
  5. Reinstall Acronis True Image.

More information

Since the issue is Windows specific, as a workaround you may restore the backup archive from Acronis Bootable Media. See Standalone Version of Acronis Software.

(!) The issue does not occur with the current versions of Acronis software.

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Please note that we cannot individually respond to all comments. We do read, analyze and work to improve our content, products and services based off the feedback we receive. Should you need technical or customer service assistance please visit our Support Portal
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