17999: Acronis Backup & Recovery 10 Advanced: Remote Installation of Acronis Agent in Trial Mode Results in Online Backup Mode Only

This has been fixed

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
  • Acronis Backup & Recovery 10 Advanced Workstation
  • Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

  1. You have Acronis Backup & Recovery 10 Advanced installed;
  2. You do a remote install of an Acronis Agent with a trial license:

  3. After the Acronis Agent is successfully installed, you connect to the remote machine;
  4. The Acronis Agent is install in online-backup-only mode. This can be viewed on the Help -> About box:

Cause

This is a known issue.

Solution

This has been fixed in the latest build of Acronis Backup & Recovery 10. See Installation of the latest update of an Acronis product.

As a workaround, you can also switch the license on the Acronis Agent to trial or full one:

  1. Start the Acronis Backup & Recovery 10 Management Console and connect to the Acronis Agent that was installed in the online-backup-only mode;
  2. Once connected, click Help -> Change license:

  3. Click Use the following license and enter the full or trial license key:

  4. Click Add key and then OK.

More information

This has been fixed.

See also Acronis Backup & Recovery 10: Switching to Full Version.

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