This has been fixed

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
• Acronis Backup & Recovery 10 Advanced Workstation
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

1. You have Acronis Backup & Recovery 10 Advanced installed;
2. You do a remote install of an Acronis Agent with a trial license:

   

3. After the Acronis Agent is successfully installed, you connect to the remote machine;
4. The Acronis Agent is install in online-backup-only mode. This can be viewed on the Help -> About box:

   

   

Cause

This is a known issue.

Solution

This has been fixed in the latest build of Acronis Backup & Recovery 10. See Installation of the latest update of an Acronis product.

As a workaround, you can also switch the license on the Acronis Agent to trial or full one:

1. Start the Acronis Backup & Recovery 10 Management Console and connect to the Acronis Agent that was installed in the online-backup-only mode;
2. Once connected, click Help -> Change license:

   

3. Click Use the following license and enter the full or trial license key:

   

4. Click Add key and then OK.

More information

This has been fixed.

See also Acronis Backup & Recovery 10: Switching to Full Version.