1791: Acronis Recovery for Microsoft Exchange Errors Out with "User is not recipient of exchange"

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Per Microsoft limitation, the Exchange user must have minimum 1 E-mail in the mailbox to operate properly with the Exchange database. As a workaround, send an E-mail to the user in question.

This article applies to:

  • Acronis Recovery for Microsoft Exchange

Symptoms

  1. You run Acronis Recovery for Microsoft Exchange Management Console;
  2. In the main window of the Management Console you Connect to a remote computer;
  3. Once connected, you try to restore or back up a Database, Mailboxes or E-mails.
  4. Acronis Recovery for Microsoft Exchange fails with the following error message:

    User is not recipient of exchange

Cause

Per Microsoft limitation, the Exchange user must have minimum one E-mail in the mailbox to operate properly with the Exchange database.

Solution

Send an E-mail to the user in question. This will ensure the proper mailbox creation for this user.

More information

Contact Acronis Customer Central if you have any questions.

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