Per Microsoft limitation, the Exchange user must have minimum 1 E-mail in the mailbox to operate properly with the Exchange database. As a workaround, send an E-mail to the user in question.

This article applies to:

• Acronis Recovery for Microsoft Exchange

Symptoms

1. You run Acronis Recovery for Microsoft Exchange Management Console;
2. In the main window of the Management Console you Connect to a remote computer;
3. Once connected, you try to restore or back up a Database, Mailboxes or E-mails.
4. Acronis Recovery for Microsoft Exchange fails with the following error message:
   

   User is not recipient of exchange

Cause

Per Microsoft limitation, the Exchange user must have minimum one E-mail in the mailbox to operate properly with the Exchange database.

Solution

Send an E-mail to the user in question. This will ensure the proper mailbox creation for this user.

More information

Contact Acronis Support if you have any questions.