With the Enabled VSS support option Acronis True Image Echo errors out with the "Unable to create volume snapshot" error message when trying to backup a hard disk drive with EISA diagnostic partition
This article applies to:
- You have a machine with Extended Industry Standard Architecture (EISA) partition;
- When running the Create Backup Wizard of Acronis True Image Echo, you check the box to back up the whole disk, which automatically selects all partitions on it including EISA;
- You check the Enable VSS support box in the Database support window of Acronis True Image Echo;
- The backup process fails with the following error message:
Unable to create volume snapshot
This is a known issue.
As a workaround, please uncheck the EISA partition on the Partitions Selection screen of the Create Backup Wizard.
The issue has been fixed starting from Acronis Backup & Recovery 10.