1737: Acronis True Image Echo with Enabled VSS Support Fails to Back Up Hard Disk with EISA Partition

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With the Enabled VSS support option Acronis True Image Echo errors out with the "Unable to create volume snapshot" error message when trying to backup a hard disk drive with EISA diagnostic partition

This article applies to:

Symptoms

  • You have a machine with Extended Industry Standard Architecture (EISA) partition;
  • When running the Create Backup Wizard of Acronis True Image Echo, you check the box to back up the whole disk, which automatically selects all partitions on it including EISA;
  • You check the Enable VSS support box in the Database support window of Acronis True Image Echo;
  • The backup process fails with the following error message:

    Unable to create volume snapshot

Cause

This is a known issue.

Solution

As a workaround, please uncheck the EISA partition on the Partitions Selection screen of the Create Backup Wizard.

More information

The issue has been fixed starting from Acronis Backup & Recovery 10.

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