17229: Acronis True Image Home: Acronis Nonstop Backup Fails with "Unknown status"

Start "Acronis Nonstop Backup Service" to fix the issue

This article applies to:

  • Acronis True Image Home 2011
  • Acronis True Image Home 2010


Acronis Nonstop Backup fails with the following error message:

Unknown status


This means that the Acronis Nonstop Backup Service has stopped.

Acronis Nonstop Backup Service is responsible for correct Acronis Nonstop Backup operation.


Depending on the situation, there are two solutions:

  • Acronis Nonstop Backup may pause on itself on system overload. This is designed behavior. Please see Acronis Nonstop Backup Pauses;
  • If Acronis Nonstop Backup has stopped not on system overload, but for an unknown reason, please start the service for correct operation:

More information

See also Acronis Nonstop Backup: FAQ.

If the issue persists or you need assistance, please contact Acronis Customer Central with a reference to this article.


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