17043: Acronis True Image Home 2011: Multiple Subfolders are Not Restored Correctly with Drag-and-Drop

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Operating Systems: 

As a workaround, recover folders via program interface

This article applies to:

  • Acronis True Image Home 2011

Symptoms

  1. You create a file/folder backup with Acronis True Image Home 2011; the backup contains a folder with deep folder structure, e.g.:

    Folder

    - Subfolder1

    -- Subfolder2

    --- Subfolder3

  2. You explore the created backup in Windows and drag-and-drop the folder with deep structure to a different location to restore it;
  3. As a result, only 2 levels of subfolders are restored:

    Folder

    - Subfolder1

    -- Subfolder2

Cause

Issue in the product.

(!) The issue occurs only with the drag-and-drop scenario.

Solution

There are two possible workarounds:

  1. Restore the folder via the program interface:
    • Locate the necessary backup in the list of backups and click Explore and recover:

    • Select the folder that you want to restore and click Recover:

      If you have several backups, you can select the backup from the necessary date by pressing View versions or using Time Explorer at the bottom of the window.

    • Select whether you want to recover the data to a new location or to the original location. Press Recover now:

  2. If you want to restore the folder by exploring the backup file in Windows, use the copy-paste method instead of drag-and-drop.

More information

(!) If folders are not restored correctly via product interface, the issue is not covered in this article and needs investigation. Please contact Acronis Customer Central with a reference to this article.

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