16996: Acronis Backup & Recovery 10 Shows Warning Message in Log "Failed to open the archive by ID"

This has been fixed

This article applies to:

  • Acronis Backup & Recovery 10 build 12457

(!) This article does not apply to other versions of Acronis Backup (Acronis Backup & Recovery)!

 

Symptoms

  1. Using Acronis Backup & Recovery 10 Agent for Windows, you run a backup or validation task;
  2. The backup task completes successfully. In the operation log, there is a warning:

    Failed to open the archive by ID

Cause

This is a GUI issue. This message should be logged internally, and not in operation logs.

During a backup or other operation with a backup archive Acronis Managed Machine Service parses the contents of the .meta folder in the backup location and compares it with the actual TIB files in the vault. Warning Failed to open archive by ID appears when an inconsistency between the .meta folder and the actualTIB files is found and fixed.

Solution

(!) This has been fixed and the fix is available in the latest build of the product. See Installation of the latest update of an Acronis product.

This warning can be safely ignored. The backup archive itself is not affected.

To work around without installing the new build, you can eliminate this error message by replacing the product's DiskBundle.dll library with an updated DLL that has the fix:

  1. On the machine with the Acronis Agent for Windows where you receive this error, go to Start-Run -> services.msc -> and stop Acronis Managed Machine Service;
  2. Rename DiskBundle.dll to DiskBundle.dll.old in the following folder:
    • Windows 32 bit: C:\Program Files\Acronis\BackupAndRecovery\
    • Windows 64 bit: C:\Program Files (x86)\Acronis\BackupAndRecovery\
  3. Download diskbundle.zip and extract it. Place the extracted DiskBundle.dll in the following folder:
    • Windows 32 bit: C:\Program Files\Acronis\BackupAndRecovery\
    • Windows 64 bit: C:\Program Files (x86)\Acronis\BackupAndRecovery\
  4. Again go to Start-Run -> services.msc -> and start Acronis Managed Machine Service.

 

More information

This has been fixed. 

 

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