This is an issue with the Virtual Machine Manager (virt-manager)

This article applies to:

• Acronis Backup & Recovery 10 (All Editions)

Symptoms

1. You have a virtual machine in RHEV environment with Acronis Backup & Recovery 10 installed;
2. You activate Acronis Startup Recovery Manager on the machine;
3. You reboot the machine and press F11 at the machine startup to call Acronis Startup Recovery Manager;
4. After pressing F11 the virtual machine hangs.

   If you reboot the virtual machine and do not press F11, the operating system loads successfully.

Cause

This is a RHEV/VNC issue.

Solution

1. As a workaround, do not use the Virtual Machine Manager (virt-manager) to launch the guest virtual machine - instead, call the virtual machine from the command line using QEMU:
   • To run the virtual machine with default settings, specify a path to the virtual machine image hard disk image with the following command:

     /usr/libexec/qemu-kvm –hda [image file] –hdb[image file] –hdc[image file]

   • To run the virtual machine with custom parameters, refer to QEMU user guide for the list of commands and their syntax.
2. Use the third-party VNC client to display the guest virtual machine.

For detailed information please see QEMU User Guide.

More information

See also:

• Acronis Backup & Recovery 10: Booting from Acronis PXE Server in KVM\RHEV Environment Fails
• Acronis Backup & Recovery 10: Recovery of a Windows Machine with Active Restore in KVM Environment Fails
• Acronis Backup & Recovery 10: Acronis Bootable Media Does Not Detect Network in RHEV Environment
• Acronis Backup & Recovery 10: Acronis Startup Recovery Manager Call on F11 Fails in KVM Environment