16990: Acronis Backup & Recovery 10: Booting from Acronis PXE Server in KVM\RHEV Environment Fails

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Operating Systems: 

Reconfigure the virtual machine to solve the issue

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
  • Acronis Backup & Recovery 10 Advanced Workstation
  • Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

  1. You have a guest virtual machine in KVM or RHEV environment with the following Acronis Backup & Recovery 10 components installed:
    • Acronis Management Console
    • Acronis Agent
    • Acronis PXE Server
  2. You create Acronis Bootable Media and upload it to Acronis PXE Server;
  3. You enable network boot (PXE) in the boot options of the guest virtual machine;
  4. You start the guest virtual machine that you want to boot from PXE;
  5. The attempt to boot fails:

Cause

This is a PXE microcode/RHEL issue.

Solution

Solution for RHEV:

Follow instructions in Red Hat Knowledge Base Article 23649.

(!) You must be registered on the Red Hat Customer Portal to view the article.

Solution for KVM:

  1. Create a virtual vetwork: Virtual Machine Manager -> Edit -> Host Details -> New (+)

    Tick off the Enable DHCP item.

  2. Add the following machines in the virtual network:
    • guest with PXE;
    • guest that needs to boot from PXE;
    • guest with DHCP.
  3. Configure the guest virtual machines:
    1. Guest machine with DHCP Server - Start the DHCP server;
    2. Guest machine with Acronis PXE server - Update gPXE to gPXE 1.0.1.

      gPXE must be specific for the network card of the guest virtual machine which will be used to boot from Acronis PXE Server.

    3. Guest machine that needs to boot from Acronis PXE Server:
      • Verify that you have a working DHCP server on Windows guest machine within the virtual network;
      • Set network boot for the machine: Edit -> Virtual Machine Details -> Boot -> Network -> Boot
      • Start the virtual machine;
      • At the very beginning of the boot process press Ctrl-B and enter the gPXE command-line utility;
      • Execute the dhcp net0 command and press Enter. The reply from the machine should be OK;
      • Enter the configuration utility by specifying the config command;
        • For the next-server parameter specify an IP address of the guest machine with DHCP;
        • For the filename parameter specify bootwiz.bin.
        • Exit the configuration utility;
        • Execute the command autoboot

More information

See also:

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