1683: Acronis True Image Home Seems to Freeze When Saving Backup to Backup Location

When saving an archive to Backup Location the progress bar halts at 100% and nothing happens. There is a progress going on, you just need to wait until it is over

This article applies to:

Symptoms

You are a backup to Backup Location. After the progress bar reaches 100%, the program is still performing some operations, but no further progress can be seen. The HDD led is blinking, showing the HDD activity. The program log of Acronis True Image is not complete.

Take a look at the sample log.

Cause

Acronis True Image is not freezing actually. It is busy with managing archives in Backup Location.

After the backup is created, the program checks for quota violations. The backup management is performed by the program by either consolidating incremental/differential backups that belong to the same backup chain or deleting the archives that violate quota limit if the consolidation is not possible. When the program consolidates the archives, it actually creates a new archive, associates the created file with the rest of the chain and then deletes the original files. Therefore, consolidation requires some time to be completed.

Solution

Please wait until the management is finished. The process can take as much time as required to create new full backup archive with all the data stored in the whole chain.

More information

Contact Acronis Customer Central if you have any questions or need assistance.

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Please note that we cannot individually respond to all comments. We do read, analyze and work to improve our content, products and services based off the feedback we receive. Should you need technical or customer service assistance please visit our Support Portal
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