1678: Error Connecting to Acronis True Image Agent for Linux Installed on openSUSE 10.2

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This article describes why it may not be possible to connect to Acronis True Image Agent for Linux installed on openSUSE 10.2. The article also provides a solution for that.


When trying to connect from Acronis True Image Management Console to Acronis True Image Agent for Linux installed on openSUSE 10.2, the following error message is received:

Username or password is incorrect


According to Novell security advisory (CVE-2007-0003), pam_unix that was used to authenticate Acronis True Image Agent is no longer a part of openSUSE 10.2.


  • Edit /etc/pam.d/acronisagent as follows:

    auth required pam_unix2.so
    account required pam_unix2.so

  • Restart Acronis True Image Agent for Linux:

      #/etc/init.d/acronis_trueimage_agent restart

More information

The article is related to openSUSE 10.2 only. If after applying the solution there are still issues, please contact Acronis Customer Central.


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