This article describes why it may not be possible to connect to Acronis True Image Agent for Linux installed on openSUSE 10.2. The article also provides a solution for that.

Symptoms

When trying to connect from Acronis True Image Management Console to Acronis True Image Agent for Linux installed on openSUSE 10.2, the following error message is received:

Username or password is incorrect

Cause

According to Novell security advisory (CVE-2007-0003), pam_unix that was used to authenticate Acronis True Image Agent is no longer a part of openSUSE 10.2.

Solution

• Edit /etc/pam.d/acronisagent as follows:
  

  %PAM-1.0
  auth	required	pam_unix2.so
  account	required	pam_unix2.so

• Restart Acronis True Image Agent for Linux:
  

  #/etc/init.d/acronis_trueimage_agent restart

More information

The article is related to openSUSE 10.2 only. If after applying the solution there are still issues, please contact Acronis Support.