Desktop Authority Remote Management Console hangs when there is Acronis Backup Software installed on the machine

This article applies to:

• Acronis Backup Software

Symptoms

Desktop Authority Remote Management Console freezes and is not functional if it is run on the same machine where there is Acronis Backup software installed.

Desktop Agents do not conflict with Acronis True Image and can co-exist safely. It is only Desktop Authority Remote Management Console that conflicts.

Cause

Not identified.

Solution

Increase IRPStackSize.

Instructions on how to perform this can be found in Microsoft Knowledge Base Article 177078.

More information

Scriptlogic Desktop Authority is a program to perform remote and local Windows desktop management. For detailed information please see http://www.scriptlogic.com/products/desktopauthority/.

See Compatibility of Acronis Backup Software with Encryption Software.