Acronis True Image does not recognize tape drives when ARCserve is enabled
This article applies to:
- Acronis Backup Software
Symptoms
Backup archive cannot be saved to or restored from a tape drive, when ARCserve is turned on. Acronis Backup software simply does not detect that a tape drive exists.
Cause
Not identified.
Solution
Try disabling ARCserve and see if the issue persists. If it does, contact Acronis Support with reference to this article.
More information
ARCserve is a backup and recovery solution.
See also Compatibility of Acronis Backup Software with Encryption Software.