Acronis True Image does not recognize tape drives when ARCserve is enabled

This article applies to:

• Acronis Backup Software

Symptoms

Backup archive cannot be saved to or restored from a tape drive, when ARCserve is turned on. Acronis Backup software simply does not detect that a tape drive exists.

Cause

Not identified.

Solution

Try disabling ARCserve and see if the issue persists. If it does, contact Acronis Support with reference to this article.

More information

ARCserve is a backup and recovery solution.

See also Compatibility of Acronis Backup Software with Encryption Software.