1652: Compatibility of Acronis Backup Software with ARCserve

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Last update: 17-11-2013

Acronis True Image does not recognize tape drives when ARCserve is enabled

This article applies to:

  • Acronis Backup Software


Backup archive cannot be saved to or restored from a tape drive, when ARCserve is turned on. Acronis Backup software simply does not detect that a tape drive exists.


Not identified.


Try disabling ARCserve and see if the issue persists. If it does, contact Acronis Support with reference to this article.

More information

ARCserve is a backup and recovery solution.

See also Compatibility of Acronis Backup Software with Encryption Software.