1650: Compatibility of Acronis Backup Software with File Securer by Q Software

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Acronis True Image inadvertently reboots the machine when run if there is File Securer installed

This article applies to:

  • Acronis Backup Software

Symptoms

Acronis Backup Software causes spontaneous reboots when running Backup or Mount wizards if there is File Securer installed on the machine.

Cause

Conflicts with sysdrv.sys, which is a part of File Securer.

Solution

Update File Securer to the latest build. If this does not resolve the problem, then uninstall File Securer.

More information

File Securer by Q Software is a tool to encrypt or lock files and folders on the machine.

See Compatibility of Acronis Backup Software with Encryption Software.

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