16470: Acronis True Image Home 2011: After Upgrading from Acronis True Image Home 2009/2010 Incremental Backups Disappear from GUI

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To restore from the incremental backup, browse to it from the product GUI

This article applies to:

  • Acronis True Image Home 2011

Symptoms

  1. You have Acronis True Image Home 2009 or Acronis True Image Home 2010 installed;
  2. You upgrade to and install Acronis True Image Home 2011;
  3. After the installation of Acronis True Image Home 2011, incremental backups disappear from the product's interface (GUI). Only the full backups are displayed.

Cause

This is a known issue.

Solution

If you would like to restore from the incremental backup, please do the following:

  1. On the main screen of Acronis True Image Home 2010 remove the full backup from the list by clicking Operations -> More -> Remove from the list:

  2. Then click Browse for backup:

  3. Browse for the incremental backup from which you would like to restore, and click Add to backup list:

More information

You will not be able to append new backups to the incremental ones created with Acronis True Image Home 2009 or Acronis True Image Home 2010. It is recommended to start a new chain of backups with Acronis True Image Home 2011.

(!) The issue should not occur in the latest build of Acronis True Image Home 2011. See Installation of the latest update of an Acronis product.

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