16467: Acronis True Image Home 2011 May Ask for Reactivation after Updating to Build 6574

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Switch the product to full version

This article applies to:

  • Acronis True Image Home 2011 Build 6574

Symptoms

  1. You have Acronis True Image Home 2011 installed;
  2. You update the product to Acronis True Image Home 2011 Build 6574. (See also Acronis True Image Home 2011: Updating to Build 6574);
  3. After updating, Acronis True Image Home 2011 shows up as trial version.

Cause

This is a known issue with Acronis True Image Home 2011 Build 6574. Updating to Build 6574 removes the serial key from the Windows registry.

(!) You will experience the issue only if you previously upgraded to Acronis True Image Home 2011 from Acronis True Image Home 2010 or Acronis True Image Home 2009.

Solution

To solve the issue, please reactivate the product as described in Acronis True Image Home 2011: Switching Trial to Full Version.

You will need to provide both the serial number from the current version and from a previous one. If you are not sure where to find the serial numbers, please see Finding Your Acronis Product Serial Number.

(!) If you had an OEM version before upgrading to Acronis True Image Home 2011, and thus do not have the serial number from a previous version, you will need to reinstall the OEM version first and then install Acronis True Image Home 2011.

More information

Reactivating the product is a one-time action. All of your backups and scheduled tasks will be preserved. No data will be lost.

(!) This has been fixed and the issue does not occur in the latest build of Acronis True Image Home 2011. See Installation of the latest update of an Acronis product.

Please contact Acronis Customer Central if you need assistance.

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