Where to send your support request to receive technical support in a language other than English
Available support options
| Language | Business | Personal | Access | MSP | Availability | ||||||||
| Phone | Chat | Phone | Chat | Phone | Chat | Phone | Chat | ||||||
| English | yes | yes | yes | yes | yes | yes | yes | - | yes | yes | yes | yes | 24x7* |
| Japanese | yes | yes | yes | yes | yes | yes | yes | - | yes | - | - | - | Mon-Fri; 9 am - 6 pm (GMT+9) |
| German | yes | yes | yes | yes | yes | yes | yes | - | yes | - | - | - | Mon-Fri; 8 am - 6 pm (GMT+1) |
| Italian, French | yes | yes | yes | yes | yes | yes | - | - | - | - | - | - | Mon-Fri; 8 am - 6 pm (GMT+1) |
| Spanish (Europe) | yes | yes | yes | - | - | - | - | - | - | - | - | - | Mon-Fri; 8 am - 6 pm (GMT+1) |
| Spanish (Latin America) | yes | yes | yes | - | - | - | - | - | - | - | - | - | Mon-Fri; 8 am - 4 pm (GMT-6) |
| Other languages (best effort) | |||||||||||||
| Korean | yes | - | yes | yes | - | yes | - | - | - | - | - | - | Mon-Fri; 9 am – 6 pm (GMT+9) |
Business products are: Acronis Backup, Acronis Snap Deploy, Acronis Disk Director Server/Workstation
Personal Products are: Acronis True Image, Acronis Disk Director Home
Access products are: Acronis Access, Acronis Access Advanced, Acronis ExtremeZ-IP, Acronis MassTransit
MSP products are: Acronis Cyber Protect Cloud, Acronis Disaster Recovery Service, Acronis Backup Advanced with SPLA contract, Acronis Backup Advanced for vCloud, Backup Agent
* Access: Mon-Fri; 8 am - 6 pm (GMT-5); BackupAgent: Mon-Fri, 7 am - 1 am (GMT +1)
Access to support
If you feel it will be more comfortable for you to send a request for support in a language that is not English, then please see the options below:
For support in French, please click the following link:
For support in Italian, please click the link below:
For support in Spanish, please click the following link:
For support in German, please follow the link below:
For support in Japanese, please click the following link:
More information
It is always recommended to have the latest build of Acronis software before requesting support. For information on how to download the latest build, please see Downloading the Latest Build of Acronis Software.