16414: Acronis Backup & Recovery 10: Remote Installation Wizard Errors Out with "Specify the name of the machine with Acronis License Server"

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Operating Systems: 

The issue is caused by the incorrect resolution of the host name on the local machine

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
  • Acronis Backup & Recovery 10 Advanced Workstation
  • Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

  1. You have the following Acronis Backup & Recovery 10 components installed on the same machine:
    • Acronis License Server;
    • Acronis Backup & Recovery 10 Management Console;
    • Acronis Backup & Recovery 10 Management Server.
  2. You invoke Remote Installation Wizard by going to Tools -> Install Acronis components;
  3. You provide the name of the local machine as the name of Acronis License Server;
  4. You get the following error message:

    Specify the name of the machine with Acronis License Server.

Cause

The cause of this issue is the incorrect host name resolution on the local machine. Most probably, it returns the loopback address (127.0.0.1 for IPv4 or ::1 for IPv6) instead of the "real" IP address. You can check this by issuing the following command in the command prompt on the local machine (Start -> Run -> cmd):

ping %hostname%

where %hostname% is the name of the machine.

If everything is configured properly then this simple command should return the "real" IPv4 or IPv6 address of the machine, but not the loopback address.

Solution

There are two workarounds and one solution to resolve this issue:

  • Workaround #1: simply provide the IP address of the machine instead of the host name in the Remote Installation Wizard.
  • Workaround #2: add the following string to the hosts file (%windir%\system32\drivers\etc\hosts):

    %IPAddress% %hostname%

    where %IPAddress% is the "real" IPv4 address of the machine, and %hostname% is the name of the machine.

    For example:

    172.20.0.44 LicenseServer

  • Solution: configure the network properly so that the host name resolves as the "real" IPv4 or IPv6 address. The path may vary. Contact your network administrator should you need assistance.

More information

In general, it is recommended that you configure the network so that the host name resolves as the "real" IPv4 or IPv6 address.

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