16407: Acronis True Image Home 2011: Restore of System Partition from Network Share Prompts for Credentials

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As a workaround, reboot the machine with the share

This article applies to:

  • Acronis True Image Home 2011

Symptoms

  1. You have a system partition backup saved to the network share on a Windows machine;
  2. In Acronis True Image Home 2011 running in Windows, you choose to restore the system partition backup from this network share;

    (!) The issue is only with the network share on a Windows machine.

  3. To restore the system partition, Acronis True Image Home 2011 reboots the machine in its own environment (Acronis Linux);
  4. To start the restore, Acronis True Image Home 2011 prompts for credentials.

    Irrespective of whether you enter correct or incorrect credentials, the prompt does not disappear.

    As a result, the restore cannot be performed.

Cause

This is a known issue.

Solution

When faced with the credentials prompt, you can employ following workaround:

  • Restart the Server service (this will not require a reboot) - this has to be done on the Windows machine that has the shared folder with the backup:
    1. Hit Start-Run and type in services.msc

    2. Locate the Server service:

    3. Right-click on it and select Restart:

You will then be able to successfully enter the required credentials to access the share and continue with the restore.

More information

This is a known issue.

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