16373: Snap Deploy Management Agent and Acronis Backup & Recovery Agent Cannot Be Installed on the Same Machine

Acronis Snap Deploy Management Agent is not compatible with Acronis Backup & Recovery Agent

This article applies to:

  • Acronis Snap Deploy 3 for PCs
  • Acronis Snap Deploy 3 for Servers
  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
  • Acronis Backup & Recovery 10 Advanced Server - Virtual Edition
  • Acronis Backup & Recovery 10 Advanced Workstation
  • Acronis Backup & Recovery 10 Server for Windows
  • Acronis Backup & Recovery 10 Workstation

Symptoms

  1. You try to install Acronis Snap Deploy Management Agent on a computer where Acronis Backup & Recovery Agent for Windows is installed;
  2. The installation aborts with the following message:

    The following products are incompatible with the one you are going to install. Uninstall these products manually and then restart installation.

Cause

Acronis Snap Deploy Management Agent is not compatible with Acronis Backup & Recovery Agent for Windows.

Acronis Snap Deploy uses an older version of SnapAPI drivers and installs drivers in a different way than Acronis Backup & Recovery 10.

Solution

There are two possible workarounds:

  1. Acronis Snap Deploy 3 can use TIB files created by Acronis Backup & Recovery 10 as master images. Create a new full backup and use it as a master image;
  2. Create master image of the system offline using Acronis Bootable Media. See Acronis Snap Deploy 3: Creating Master Image.

More information

See also Acronis Snap Deploy 3: Creating Master Image of an Encrypted Partition.

Contact Acronis Customer Central if you have any questions or need assistance.

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