1555: Compatibility of Acronis Backup Software with Norton GoBack

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Compatibility issue of Acronis backup software with Norton GoBack

Symptoms

You are not able to perform the Backup and Recovery operations from Acronis Bootable Media or Acronis Startup Recovery Manager of Acronis products.

You cannot restore a disk/partition from the backup archive, because in the Recovery wizard the destination disks/partitions are not shown up as available for restore.

You cannot manage Acronis Secure Zone.

You cannot use Try&Decide.

Cause

Norton GoBack modifies the type of existing partitions (FAT16, FAT32, NTFS, etc.) into its own format, making them incompatible with the existing partitioning/imaging software when GoBack is active. This way Norton GoBack prohibits other applications from changing the partition table.

Solution

To have Acronis backup software functional to its full extent you will need to disable Norton GoBack first.

More information

When you disable Norton GoBack, you will lose all backup history for the changed/restored partition and will not be able to undo the changes.

In some cases you not even be able to install an Acronis product on the same system with Norton GoBack. See True Image 2013 by Acronis Is Incompatible with Norton Ghost.

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