Download the installation file with the fix
This article applies to:
- Acronis Recovery for Microsoft Exchange
- Installation of Acronis Recovery for Microsoft Exchange Agent fails and rolls back;
- In the installation log of the product there are the following entries:
(!) For information on how to analyze the installation log see Analyzing Installation Logs of Acronis Products Based on MSI Technology.
1: MSIGEN:Run MsiCheckExchangeAndMAPIInstall
1: MSIGEN:Run IsExchangeInstalled
1: MSIGEN:Run Is32ProcessRunInWow64
1: MSIGEN:Is32ProcessRunInWow64 result: true
1: MSIGEN:Run IsMAPIInstalled Action ended 14:29:51: InstallFinalize. Return value 3
Issue in the product.
As a workaround, download and run the following file with the Acronis Agent that has the fix:
The fix will also be included in the next officially released build of the product.