15285: Acronis True Image Home BSODs with DRIVER_VERIFIER_DETECTED_VIOLATION

This is a Microsoft issue

This article applies to:

  • Acronis True Image Home 2010
  • Acronis True Image Home 2011

Symptoms

  1. An attempt to run Acronis True Image Home or one of the Acronis True Image Home operations results in BSOD;
  2. Analysis of Windows mini-dumps shows the following cause:

    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    A device driver attempting to corrupt the system has been caught. This is
    because the driver was specified in the registry as being suspect (by the
    administrator) and the kernel has enabled substantial checking of this driver.
    If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
    be among the most commonly seen crashes.

Cause

This is a Microsoft issue. The Microsoft driver verifier is blocking the Acronis drivers.

Solution

To work around the issue please disable the Deadlock detection as described in Microsoft Knowledge Base Article 325672.

More information

If you are not sure how to analyze Windows mini-dumps or if you do want to do this, please contact Acronis Customer Central for assistance.

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