15276: Acronis Backup Software: installation fails with "Failed to grant priviledge to user"

Symptoms

  1. You install an Acronis product and you specify an existing user account(s) for Acronis services.
  2. Installation fails. In installation log (see Creating an MS Installer Log of Acronis Software and Analyzing Installation Logs of Acronis Products Based on MSI Technology)  you see a message similar to the following one:
    1: MSIGEN:GrantUserPrivileges: started for user 'Computer\User'
    1: MSIGEN:GrantUserPrivileges: List of priviledges to grant: 'SeServiceLogonRight'
    1: MSIGEN:GrantUserPrivileges: Failed to grant priviledge 'SeServiceLogonRight' to user 'Computer\User' with error code '1780'
    1: MSIGEN:AddExistingUserToServiceUsers: failed
    Action ended 13:09:50: InstallFinalize. Return value 3.
     

    or you receive a warning from the installation wizard that it was impossible to grant the necessary rights to the specified account.

Cause

The setup program cannot assign the necessary rights to existing account(s).

Solution

Add the necessary rights to the user account manually. See appropriate section:

After adding the necessary rights, reattempt the installation.

More information

See also:

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