Use the usbmouse=off parameter to resolve the issue

This article applies to:

• Acronis Disk Director Suite 10.0
• Acronis True Image 10.0 Home
• Acronis True Image 9.1 Workstation
• Acronis True Image 9.1 Enterprise Server
• Acronis True Image 9.1 Server for Windows
• Acronis True Image 9.1 Server for Linux

Symptoms

When booted from Acronis Rescue Media (full version), a USB mouse cursor moves only vertically.

Cause

This is an issue with the module of Acronis Linux kernel 2.4.

Solution

• Boot the computer from Acronis Rescue Media (Full version);
• Hit F11 key after the "Starting Acronis Loader..." message appears and you get to the selection screen of the program;
• After you get the "Linux Kernel Settings" prompt, please add "usbmouse=off" parameter (without quotes) to the end of the Linux kernel command line (so it will be "quiet usbmouse=off");
• Click OK.

With the usbmouse=off parameter Acronis Linux will load a different module to support USB mouse. This should resolve the issue.

More information

See also Standalone Version of Acronis Software.