Use the usbmouse=off parameter to resolve the issue
This article applies to:
- Acronis Disk Director Suite 10.0
- Acronis True Image 10.0 Home
- Acronis True Image 9.1 Workstation
- Acronis True Image 9.1 Enterprise Server
- Acronis True Image 9.1 Server for Windows
- Acronis True Image 9.1 Server for Linux
Symptoms
When booted from Acronis Rescue Media (full version), a USB mouse cursor moves only vertically.
Cause
This is an issue with the module of Acronis Linux kernel 2.4.
Solution
- Boot the computer from Acronis Rescue Media (Full version);
- Hit F11 key after the "Starting Acronis Loader..." message appears and you get to the selection screen of the program;
- After you get the "Linux Kernel Settings" prompt, please add "usbmouse=off" parameter (without quotes) to the end of the Linux kernel command line (so it will be "quiet usbmouse=off");
- Click OK.
With the usbmouse=off parameter Acronis Linux will load a different module to support USB mouse. This should resolve the issue.
More information
See also Standalone Version of Acronis Software.