1517: Troubleshooting Issues with Corrupt Backups

    Instructions on how to troubleshoot and resolve issues with corrupt backups

    Introduction

    (!) Please note that if you lost the password to the archive, we won't be able to restore it. Recovering a lost password or restoring an archive without knowing its password is not possible

    If you have a corrupt backup and need to restore data from it, the general strategy would be to:

    1. Copy the corrupt backup archive to the internal hard disk drive (if the backup is on an external resource/media);
    2. Mount or explore the backup archive and try to restore files or folders from it.

    To troubleshoot the issue please see the Solution section of this article.

    Solution

    If an Acronis product creates corrupt backup archives, please use the following scheme to troubleshoot the issue:

    The troubleshooting scheme will guide you through steps to find out whether the backups are detected as corrupt due to the machine's faulty hardware, or they get corrupted during data transfer from network or USB, or due to the faulty transfer cable, or if the issue appears while the software is running in Windows, or if the issue is with Acronis Bootable Media.

    More information

    (!) Acronis does not guarantee that images created with a newer build of the product will be supported by older builds. This means that restoring an image created with Acronis True Image Build 8163 may fail with Acronis True Image Build 8076.

    See also Acronis True Image Cannot Access a Backup Archive with the "Password does not match" Error.

    Contact Acronis Customer Central if you have questions or need assistance.

    See also Backup Archive Compatibility Across Different Product Versions.

    Tags: 

    Please note that we cannot individually respond to all comments. We do read, analyze and work to improve our content, products and services based off the feedback we receive. Should you need technical or customer service assistance please visit our Support Portal
    Please note that we cannot individually respond to all comments. We do read, analyze and work to improve our content, products and services based off the feedback we receive. Should you need technical or customer service assistance please visit our Support Portal
    13 + 0 =
    Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.
    This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
    You are reporting a typo in the following text:
    Simply click the "Send typo report" button to complete the report. You can also include a comment.
    CAPTCHA
    This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
    2 + 1 =
    Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.