1508: Linux System Report

When investigating issues with Acronis Backup Software products for Linux, Acronis Customer Central may require to get detailed information on the Linux system. Below is the description of how to compile such a report.

If Acronis Agent for Linux is used in a GUI environment

  1. Open the Management Console and connect to the Acronis Agent installed on the problem system
  2. Click Help -> Collect system information from...
  3. Generating the report may take a few minutes depending on your environment. When the report is ready, it will prompt you to save the report on a local disk or on a network folder. Specify location for the report and click OK:

If Acronis Agent for Linux is used in a shell environment

  1. Run the following command with root privileges:

    #acrocmd sysinfo --loc=/full_path_to_report/file_name

    Where /full_path_to_report/file_name is the desired existing location and filename to save the Linux System Report.

  2. Once the command is finished, you will see a "The operation completed successfully" message.

If for some reason the above command does not work, please run a bash script with root privileges to collect this information directly:

#/usr/lib/Acronis/BackupAndRecovery/systeminfo

The report will automatically be saved to the /var/lib/Acronis/sysinfo/ directory.

If Acronis Backup is not yet installed on the machine

Extract AcronisinfoUtility from the installer.

For Acronis Backup 12.5/12 and Acronis Backup Cloud:

  1. Get the latest build of Linux Agent (For example: Acronis_Backup_12.5_64-bit.x86_64) and put it in a separate folder
  2. Extract it using unzip command:

    unzip AcronisBackup_12.5_64-bit.x86_64

  3. Go to the folder with the extracted files.
  4. Extract BackupAndRecoveryAgent-***.rpm: e.g.

    7z x BackupAndRecoveryAgent-12.5.<build_number>-1.x86_64.rpm

  5. Extract BackupAndRecoveryAgent-****.cpio, e.g:

    7z x BackupAndRecoveryAgent-12.5.<build_number>-1.x86_64.cpio

  6. Go to usr/lib/Acronis/BackupAndRecovery and find the "systeminfo" file:

    cd usr/lib/Acronis/BackupAndRecovery

  7. This is a shell script. Copy it to machine in question and execute it.

For Acronis Backup (Advanced) 11.7:

  1. Get the latest build of Linux Agent (For example: AcronisBackupAdvancedLinux64_11.7_en-US.x86_64)
  2. Extract it using unzip command:

    unzip AcronisBackup_12.5_64-bit.x86_64

  3. Go to the folder with the extracted files.
  4. Extract AcronisBackupAgentL****
  5. Extract BackupAndRecoveryAgent-11.7****.rpm
  6. Extract BackupAndRecoveryAgent-11.7****.cpio.gz
  7. Extract BackupAndRecoveryAgent-11.7****.cpio and go to that folder.
  8. Go to /usr/lib/Acronis/BackupAndRecovery and find the "systeminfo" file.
  9. This is a shell script. Copy it to machine in question and execute it.

For Acronis Backup (Advanced) 11.5, extract AcronisinfoUtility from the installer:

  1. Get the latest build of Linux Agent (For example: ABR11.5_en-US.x86_64)
  2. Extract it as an archive using 7-Zip. Go to that folder.
  3. Extract folder BackupAndRecoveryAgent-11.5****.rpm and go to that folder.
  4. Extract cpio file and go to that folder.
  5. Then go to /usr/lib/Acronis/BackupAndRecovery and find the “systeminfo” file.
  6. This is a shell script. Copy it to machine in question and execute it.

More information

System report collects the following information:

  • Acronis folders from /etc, /usr/lib, /var/lib
  • acrocmd.txt - Information about disks
  • agent.txt - Information about Acronis agent status
  • BackupAndRecovery.config - Acronis Backup configuration
  • boot.txt - Information about /boot directory
  • config-3.5.0-17-generic - Information about kernel configuration
  • crontab.txt - Information about scheduled Acronis tasks
  • df.txt - Information about file system type
  • dkms.txt - Information about Acronis module SnapAPI
  • dmesg - Information about device drivers
  • dmsetup_table.txt - Information about logical devices that use the device-mapper driver
  • dpkg_packages.txt - Information about installed packages
  • fdisk.txt - information about disks
  • fstab - Information about file system
  • gcc.txt - Information about gcc version
  • ifconfig.txt - Information about network interface configuration
  • iptables.txt - Information about Linux kernel firewall configuration
  • issue.txt - Information about Linux distribution and version
  • lvdisplay.txt - Information about logical volumes
  • mms.txt - Information about Acronis Managed Machine Service status
  • netstat.txt - Information about network connections
  • parted.txt - Information about disk mapping
  • ps.txt - Information about running processes
  • pvdisplay.txt - Information about physical volumes
  • resolv.txt - Configuration file for DNS resolvers
  • snapapi_make.log - Log of Acronis module SnapAPI configuration
  • summary.txt - Information about the system
  • trueimage-setup.txt - Information about Acronis configuration
  • uname.txt - Information about the system
  • vgdisplay.txt - Information about volume groups
  • vmstat.txt - Information about virtual memory statistics

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