1508: Linux System Report

    Last update: 08-04-2022

    When investigating issues with Acronis Cyber Backup Software products for Linux, Acronis Customer Central may require to get detailed information on the Linux system. Below is the description of how to compile such a report.

    If Acronis Agent for Linux is used in a GUI environment

    1. Open the Management Console and connect to the Acronis Agent installed on the problem system
    2. Click Help -> Collect system information from...
    3. Generating the report may take a few minutes depending on your environment. When the report is ready, it will prompt you to save the report on a local disk or on a network folder. Specify location for the report and click OK:

    If Acronis Agent for Linux is used in a shell environment

    1. Run the following command with root privileges:

      #acrocmd sysinfo --loc=/<full_path_to_report/file_name>

      Where /full_path_to_report/file_name is the desired existing location and filename to save the Linux System Report.

    2. Once the command is finished, you will see a "The operation completed successfully" message.

    If for some reason the above command does not work, please run a bash script with root privileges to collect this information directly:

    #/usr/lib/Acronis/BackupAndRecovery/systeminfo

    The report will automatically be saved to the /var/lib/Acronis/sysinfo/ directory.

    If Acronis Cyber Protect is not yet installed on the machine

    Extract AcronisinfoUtility from the installer.

    For Acronis Cyber Protect 15/12.5 and Acronis Cyber Protect Cloud:

    Click sysinfo.zip to download the Systeminfo shell script. Put it on the target machine and execute it.

    If using the downloaded script is not possible, as an alternative, you can extract the systeminfo file from the installation file.

    The script might fail on CentOS with this error:
    tar (child): bzip2: Cannot exec: No such file or directory
    tar (child): Error is not recoverable: exiting now

    It indicates that bzip2 is no installed. To install it, run this command:
    yum install -y bzip2

    For Acronis Backup (Advanced) 11.7:

    Extract Systeminfo utility from the installer

    1. Get the latest build of Linux Agent (For example: AcronisBackupAdvancedLinux64_11.7_en-US.x86_64)
    2. Extract it using unzip command:

      unzip AcronisBackup_12.5_64-bit.x86_64

    3. Go to the folder with the extracted files.
    4. Extract AcronisBackupAgentL****
    5. Extract BackupAndRecoveryAgent-11.7****.rpm
    6. Extract BackupAndRecoveryAgent-11.7****.cpio.gz
    7. Extract BackupAndRecoveryAgent-11.7****.cpio and go to that folder.
    8. Go to /usr/lib/Acronis/BackupAndRecovery and find the "systeminfo" file.
    9. This is a shell script. Copy it to machine in question and execute it.

    For Acronis Cyber Backup (Advanced) 11.5, extract AcronisinfoUtility from the installer:

    1. Get the latest build of Linux Agent (For example: ABR11.5_en-US.x86_64)
    2. Extract it as an archive using 7-Zip. Go to that folder.
    3. Extract folder BackupAndRecoveryAgent-11.5****.rpm and go to that folder.
    4. Extract cpio file and go to that folder.
    5. Then go to /usr/lib/Acronis/BackupAndRecovery and find the “systeminfo” file.
    6. This is a shell script. Copy it to machine in question and execute it.

    More information

    System report collects the following information:

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