14968: Acronis Backup & Recovery 10: Acronis Management Server Service Silently Stops and Starts

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Operating Systems: 

Acronis Management Server databases are not synchronized with each other

This article applies to:

  • Acronis Backup & Recovery 10 Advanced Server
  • Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
  • Acronis Backup & Recovery 10 Advanced Workstation
  • Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

Acronis Management Server Service stops and starts silently from time to time.

Cause

This is a known issue.

Acronis Management Server databases are not synchronized with each other.

Solution

  1. Open Microsoft SQL Server Management Studio:

    If you have Microsoft SQL Express installed, you will need to download and install Microsoft SQL Server Management Studio:

    Microsoft SQL Server 2005 Management Studio Express

    Microsoft SQL Server 2008 Management Studio Express

  2. Click New Query;
  3. Paste the following query:

    DELETE FROM acronis_cms_cards.dbo.AttachedMachines WHERE NOT EXISTS(SELECT ID FROM acronis_cms.dbo.Machine WHERE ID = MachineID)

  4. Execute this query;
  5. In the messages it should display how many rows are affected;
  6. If the number is above 0, the issue should be fixed;
  7. Start the Acronis Management Server Service.

More information

This issue has been fixed and the fix will be available in the next officially released build of Acronis Backup & Recovery 10.

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