14876: Acronis Disk Director Cleanup Utility

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Last update: 28-03-2019

The utility removes Acronis Disk Director 11 Home and its components from Windows

This article applies to:

  • Acronis Disk Director 11 Home
  • Acronis Disk Director 11 Advanced
  • Acronis Disk Director 12 Home (except for Windows 8/8.1)


Acronis Disk Director 11 Home can be removed via Add or Remove programs (Start -> Control Panel) for Windows XP or Program and Features (Start -> Control Panel) for Windows Vista and Windows 7.

If the product fails to be removed using this way, then the special Acronis Disk Director 11 Home Cleanup Utility can be used to uninstall it.


(!) If you have other Acronis products installed, the utility will remove them as well.

  1. Download Acronis Disk Director 11 Home Cleanup Utility, unpack and run it:

    If asked to remove Acronis True Image Backup Archive Explorer manually, type 2 to proceed with the uninstallation:

  2. Please choose to delete all Acronis products from the system - type Y and hit Enter:

    If you receive a WinZip message, just click Close:

  3. You will be asked to close Windows Explorer instances since this is necessary to remove the tishell.dll and timounter.dll Acronis files, which interact with explorer.exe - type Y and hit Enter:

  4. You will be also asked to reboot the system to complete the uninstallation. You can reboot the system later:

(!) After using Cleanup Utility, it is strongly recommended not to reboot the machine, go to Start -> Run -> regedit, and verify that there are no snapman*, tdrpman*, timounter strings in the following keys:

  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters and LowerFilters
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters and LowerFilters

If there are, please remove them. Then you can reboot the machine.

More information

(!) Make sure that you use the correct Acronis Cleanup Utility for the product that you have. Using incorrect Acronis Cleanup Utility may lead to unpredictable results.

See also: