14531: Acronis Disk Director 11 Advanced: "Collect system information" Does Not Work on Windows Server 2003 x64 and Windows XP x64

use Google Translate


  1. You attempt to collect system information from a machine running Windows Server 2003 x64 or Windows XP x64;

  2. The attempt fails with an error message similar to the following one:

    Failed to collect system information
    Event code: 0x00E10002


This is a known issue.

The is specific only to Windows Server 2003 x64 or Windows XP x64.


As a workaround use AcronisInfo Utility.


You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
6 + 1 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.