Symptoms

1. You attempt to collect system information from a machine running Windows Server 2003 x64 or Windows XP x64;

   

2. The attempt fails with an error message similar to the following one:

   Failed to collect system information
   Event code: 0x00E10002

   

Cause

This is a known issue.

The is specific only to Windows Server 2003 x64 or Windows XP x64.

Solution

As a workaround use AcronisInfo Utility.