14531: Acronis Disk Director 11 Advanced: "Collect system information" Does Not Work on Windows Server 2003 x64 and Windows XP x64

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Symptoms

  1. You attempt to collect system information from a machine running Windows Server 2003 x64 or Windows XP x64;

  2. The attempt fails with an error message similar to the following one:

    Failed to collect system information
    Event code: 0x00E10002

Cause

This is a known issue.

The is specific only to Windows Server 2003 x64 or Windows XP x64.

Solution

As a workaround use AcronisInfo Utility.

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