- You attempt to collect system information from a machine running Windows Server 2003 x64 or Windows XP x64;
- The attempt fails with an error message similar to the following one:
Failed to collect system information
Event code: 0x00E10002
This is a known issue.
The is specific only to Windows Server 2003 x64 or Windows XP x64.
As a workaround use AcronisInfo Utility.